FAQs

Orders & Shipping

Do you offer free shipping?

Yes, Tnnwka offers free shipping on orders to all regions, with no additional shipping fees.

How long does it take for my order to ship?

Our warehousing team will pack and ship your order within 1–2 business days after order confirmation. After shipment, you will receive a confirmation email with tracking information, allowing you to check the shipping progress at any time.

How long does delivery typically take?

Generally, packages will arrive within 7–14 days (depending on your shipping address). Holidays, weather, traffic, or other uncontrollable factors may cause slight delays. We will closely monitor the logistics progress and update you promptly.

How do I track my order?

You can track your package status in real-time using the link in our logistics email or view the shipping progress on your account's order page.

What if I receive a damaged or faulty product?

If you find any damage, missing parts, or quality issues upon receiving the product, please contact our customer service team within 48 hours.

Please attach your order number, a description of the problem, and clear photos. We will verify the information and arrange a replacement or repair to ensure the problem is resolved as quickly as possible.

Product-Related FAQs

Does the projector support wireless connectivity?

Yes, most support it. Most Tnnwka projectors have built-in Wi-Fi and Bluetooth modules, allowing easy connection to phones, tablets, or laptops for wireless screen mirroring. 

What is the optimal projection distance for the projector?

This varies slightly between models, but a projection distance of 1.5 to 3 meters is generally recommended for optimal image clarity and color brightness. Please refer to the "Technical Specifications" section on each product page for detailed parameters.

How is the battery life of the Tnnwka speakers?

Depending on the model, battery life is typically 6–12 hours. All speakers support Type-C fast charging, allowing you to enjoy uninterrupted music whether at home or outdoors.

Can the speakers connect to multiple devices simultaneously?

Yes. Our Bluetooth speakers support multi-device pairing and quick switching, eliminating the need for frequent reconnection and making operation more convenient.

What is the lamp life of the projector?

Tnnwka projectors utilize energy-efficient LED light sources with an average lifespan exceeding 30,000 hours, allowing for long-term use without frequent replacements.

Usage and Maintenance

How to maintain a clear projected image?

Regularly clean the lens and air intake with a soft, dry cloth to prevent dust accumulation;

Maintain soft ambient light during use;

It is recommended to use a high-quality projection screen to enhance image contrast and color depth.

Does the speaker require special care?

Avoid prolonged exposure to humid, high-temperature, or direct sunlight;

Clean with a clean, soft cloth;

Do not use cleaning agents containing alcohol or chemicals, as these may damage the surface.

Can the projector or speaker be used outdoors?

Absolutely. Some Tnnwka models are designed for portability, are lightweight and easy to carry, suitable for patio viewing, camping screenings, or outdoor music. After use, store promptly and avoid rain and dust to extend the device's lifespan.

Does the product support firmware updates?

Some models support online firmware upgrades. When the system detects an update, follow the on-screen prompts to complete the process and achieve better system performance and compatibility.

Is there after-sales service after purchase?

Yes, all Tnnwka products purchased through official channels come with a one-year limited warranty.

During the warranty period, we will repair or replace the product free of charge in case of manufacturing or workmanship issues. Please refer to our warranty policy for details.

Other Frequently Asked Questions

Can I get an invoice?

Yes. Please note this when placing your order or contact customer support. We will provide an e-invoice with your order.

What should I do if I want to return or exchange a product?

If you are not satisfied with the product or if you selected the wrong model or color, you can apply for a return or exchange within 30 days of receiving the goods (provided the goods are in good condition). Please see our return and exchange policy or contact customer support for specific procedures.

Does Tnnwka plan to launch new products?

We will continue to update our product line, launching more speakers and projectors that combine aesthetic design with technological innovation. You can subscribe to our newsletter or follow our website updates to be the first to know about new product releases.

Tnnwka aims to make it easy for every user to have their own high-quality audio-visual space.

For any further questions, please feel free to contact us. Our customer service team will provide you with fast and attentive support.